Message from Our Director

Bellvue is committed to ensuring equal access and participation for people with disabilities at our event venue. 
We are committed to treating people with disabilities in a way that allows them to maintain their dignity and 
independence. 

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely 
manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility 
requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws. 
Bellvue strives to meet the needs of its employees and customers with disabilities and is working hard to 
remove and prevent barriers to accessibility.  

 

Introduction 

Bellvue is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. 
This accessibility plan outlines the steps we are taking to meet those requirements and to improve 
opportunities for people with disabilities.  

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.  

The plan is reviewed and updated at least once every 5 years. 

We train every person as soon as practicable after being hired and provide training in respect of any changes 
to the policies. 

We maintain records of the training provided including the dates on which the training was provided and the 
number of individuals to whom it was provided. 

 

Section 1. Past Achievements to Remove and Prevent Barriers 
Bellvue has completed the following accessibility initiatives: 

Customer Service 

At Bellvue we are committed to providing an inclusive and enjoyable experience for everyone at the event 
venue, regardless of their disability. Bellvue is committed to meeting its current and ongoing obligations under 
the Customer Service Standards. Customer feedback can be submitted via email to admin@bellvue.ca, phone 
to 905.761.7288, or in person at 8083 Jane Street, Vaughan, ON, L4K 2M7. 

• Assistive Devices 
Persons with disabilities may use their personal assistive devices when accessing our goods, 
services, or facilities.  

• Service Animals  
We welcome persons with disabilities and their service animals. Service animals are allowed on 
the parts of our premises that are open to the public, unless otherwise excluded by law. When 
we cannot easily identify that an animal is a service animal, our staff may ask a person to provide 
documentation from a regulated health professional that confirms the person needs the service 
animal for reasons relating to their disability. 

• Support Persons 
A person with a disability who is accompanied by a support person will be allowed to have that 
person accompany them on our premises. 

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• Notice of Temporary Disruption 
Bellvue will notify customers and employees promptly in the event of a planned or unexpected 
disruption to services or facilities for persons with disabilities. This clearly posted notice will 
include information about the reason for the disruption, its anticipated length of time, and a 
description of alternative facilities or services, if available. 

 

Information and Communication 

Bellvue provides information and communications in accessible formats upon requests, consulting with the 
requestor about their preferred format. We will work with the person with a disability to determine what 
method of communication works for them. 

 

Employment 

Bellvue is an equal opportunity employer that is committed to creating an inclusive and diverse environment 
by treating everyone equally and with respect.  
 
Bellvue prohibits all discrimination and harassment of any form against any applicant for employment, or any 
employee because of age, color, sex, sexual orientation, gender identity or expression, disability, national origin, 
race, religion, pregnancy, veteran status, or any other characteristic protected by law.  
 
This applies to but is not limited to recruitment and selection, employment, compensation and benefits, training 
and development, performance evaluation, promotion, job assignment, job classification, layoff, and working 
conditions. All employment decisions are based on individual merit only.

 
Procurement Not applicable 

Self-Service Kiosks Not applicable 

Design of Public Spaces Not applicable 

Transportation Not applicable 
 

 

Section 2: Strategies and Actions 

Customer Service 

Bellvue is committed to providing accessible customer service to people with disabilities. This means that we 
will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as 
others. 

In year 1 (2023), Bellvue will form an Accessibility Team. The team will conduct an initial audit of the event centre 
to identify any physical barriers or communication challenges.  

In year 2 (2024), Accessibility Team will conduct periodic accessibility audits on the venue.  

In year 3 (2025), we will update Bellvue’s website to ensure it meet WCAG’s standards. Bellvue will proactively 
improve accessibility based on feedback and evaluations. 

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In year 4 (2026), we will continue to encourage feedback from guests on barriers and potential solutions.  

In year 5 (2027), Bellvue will continue to re-evaluate and take action to ensure equal access and participation 
for people with disabilities. 

 

Information and Communications 

Bellvue is committed to making our information and communications accessible to people with disabilities.  

In year 1 (2023) upon request, we will provide alternative formats, including but not limited to text alternatives, 
font size, headings, and colour contrast, consulting in advance with the requestor about their preferred format. 

In year 2 (2024), upon request, audio recordings.  

In year 3 (2025), we will update Bellvue’s website to ensure it continues to meet WCAG’s standards. 

 

Employment 

Bellvue is committed to fair and accessible employment practices. 

In year 1 (2023), for recruitment, we will accept applicants from a variety of sources including but not limited to 
referrals from current and past employees, job boards, as well as applicants that stop by the venue in person. 

In year 4 (2026), Bellvue will attend university and college job fairs. 

 

Procurement 

Bellvue is committed to fair and accessible employment practices. 
 

Self – Service Kiosks - Not applicable 

 

Training 

Bellvue is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario 
Human Rights Code as it applies to people with disabilities. 
 

In year 1 (2023), we will provide accessible customer service training to all employees, and anyone involved in 
developing our policies.  
 

In year 2 and 3 We will re-evaluate staff accessibility training to ensure it is up to date and continue to provide 
training. 
 

In year 4 (2026), we will include accessibility training to all volunteers at Bellvue. 
 

 

Design of Public Spaces 
 

Bellvue will meet accessibility laws when building or making major changes to public spaces. 
 

Bellvue will put procedures in place to prevent service disruptions to the accessible parts of our public spaces. 
Transportation 
Bellvue is committed to accessible transportation services. 

 

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Conformance Status​

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The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Bellvue Manor is partially conformant with WCAG 2.1 level AA.

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For More Information

For more information on this accessibility plan, please contact 
Anthony Lacquaniti         Phone: 905.761.7288   E-mail: admin@bellvue.ca 
 

Our accessibility plan is publicly posted at 
www.bellvue.ca 

Standard and accessible formats of this document are free on request from 
Anthony Lacquaniti         Phone: 905.761.7288   E-mail: admin@bellvue.ca 

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